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Sitecore 10.2 - “Failed to start service ‘Sitecore Marketing Automation Engine’” on Windows 11

Sitecore 10.2 - “Failed to start service ‘Sitecore Marketing Automation Engine' ” on Windows 11

Today I started to install Sitecore 10.2 using Sitecore Instance Manager on Windows 11 and I got this issue “Failed to start service ‘Sitecore Marketing Automation Engine' ”.

Error:


Sitecore 10.2 - “Failed to start service ‘Sitecore Marketing Automation Engine’” on Windows 11

On event viewer it was showing the below error:


I also tried to run ‘Sitecore.MAEngine.exe’ like this

C:\Windows\system32>C:\inetpub\wwwroot\sclocal102xconnect.dev.local\App_Data\jobs\continuous\AutomationEngine\Sitecore.MAEngine.exe


Which was throwing below error:


Starting Marketing Automation Engine...

2022-01-29 22:21:11 ERR Error initializing XConnect client.

System.AggregateException: One or more errors occurred. ---> Sitecore.XConnect.XdbCollectionUnavailableException: An error occurred while sending the request. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host


Solution:


After some investigation, I resolved this issue by disabling TLS 1.3 over TCP.


Open PowerShell as an admin and run the below commands

  • New-Item 'HKLM:\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Server' -Force | Out-Null
  • New-ItemProperty -path 'HKLM:\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Server' -name 'Enabled' -value '0' -PropertyType 'DWord' -Force | Out-Null
  • New-ItemProperty -path 'HKLM:\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Server'
     -name 'DisabledByDefault' -value 1 -PropertyType 'DWord' -Force | Out-Null

I hope it will work for you as well :)






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